Privacy Policy

Expert Sofa Repair (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, book a service, or visit our website.

1. Information We Collect

We may collect the following information:

1.1 Personal Information

  • Name
  • Phone number
  • Email address
  • Home/Service address
  • WhatsApp details (if contacting via WhatsApp)

1.2 Service-Related Information

  • Photos or videos of your sofa/furniture shared for estimation
  • Description of repair requirements
  • Payment details (UPI, bank transfer, etc.)
  • Invoice and billing details

1.3 Website/Online Data (if applicable)

  • IP address
  • Browser type
  • Cookies and analytics data
  • Device information

2. How We Use Your Information

Your information is used for the following purposes:

  1. To communicate with you regarding appointments or quotations.
  2. To provide sofa repair, reupholstery, upholstery bed, and furniture services.
  3. To send service updates, confirmations, or receipts.
  4. To improve our customer service and website experience.
  5. For internal record keeping and invoice management.
  6. To share offers, discounts, or new services (only if you permit).

3. Why We Collect Your Information

We collect information to:

  • Provide accurate repairs and quotations
  • Schedule service and maintain transparency
  • Maintain safety and accountability
  • Improve our service quality and customer support

We do not sell or misuse your personal data.

4. Information Sharing

We do not share your personal information with any third parties except:

  1. When required by law or government authorities.
  2. When necessary with delivery personnel (for pickup/delivery services).
  3. When using secure payment gateways for billing.

Your information is always kept confidential and safe.

5. Data Security

We take strong measures to protect your data, including:

  • Secure storage of customer records
  • Protected WhatsApp and email communication
  • Limited access to sensitive information
  • Non-disclosure commitment by our team

However, no method of online transmission is 100% secure, and we cannot guarantee absolute data protection.

6. Cookies (For Website Users)

If you visit our website, cookies may be used to:

  • Improve website performance
  • Analyze traffic
  • Save your preferences

You may choose to disable cookies in your browser settings.

7. Photos & Media Consent

Photos/videos of your sofa or furniture may be used:

  • For service documentation
  • To show work quality
  • For before/after portfolio displays

If you do NOT want your photos used publicly, just inform our team — we respect your privacy.

8. Third-Party Links

Our website or WhatsApp links may redirect to third-party services (e.g., Google Maps, payment apps, WhatsApp).
We are not responsible for their privacy practices.

9. Your Rights

As a customer, you have the right to:

  • Request a copy of your stored information
  • Update or correct your details
  • Ask us to delete your information
  • Opt out of promotional messages anytime

10. Policy Updates

We may update this Privacy Policy occasionally.
Changes will be posted on our website or shared with customers when necessary.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Recliner Sofa Repair
📍 Shop No. 5, near antriksh golf view 1, sector 78 Noida
📞 8630184004
📧 mohammadrizvi623@gmail.com